- What’s different about Power Supply?
We speak for the taste buds. Seriously, geeky Lorax reference aside, we think your taste buds are made happiest by food that’s crafted close by, in smaller batches by multiple chefs interpreting great recipes. And happy taste buds from responsibly sourced food that’s also really good for you means performing better… a beautiful thing whether in body, mind or both.
So instead of stamping out huge quantities of meals from a giant kitchen somewhere and trucking them all over, we’re working with talented local chefs to bring you a great variety of tasty prepared meals, cooking styles and other food goodies – all dreamed up locally and giving back to the community. And all brought to you in the simplest, effort-free way we can think of.
- Where are your meals made?
Right here in the local community. Our network of talented local chefs craft meals in commercial kitchens across the area, within about an hour of all our delivery locations.
- Who makes your meals?
Meet the great crew of talented, independent local chefs working to bring you the most variety and taste in the simplest experience possible.
- Where does your food come from?
Check out our sources. In short, our chefs are using fresh, high quality sources, with a commitment to be transparent about the choices we make and to help our customers sort through all the food label fog out there by sharing with them what we’ve learned about sourcing. So far we’ve gone deepest on proteins and are actively working on further evolution of our standards across the board with an emphasis on local, sustainable and naturally raised options.
- What's your food philosophy and nutritional approach?
The core idea that’s always inspired us most? Helping you eat more of the outer ring of the grocery store (animal and seafood proteins, fresh vegetables, fruit) and less of the stuff in boxes in the middle aisles.
Whether you spend all your time in the produce parts of that outer ring or mix it up more – if we can help you find the approach that fuels you best, with the best and freshest ingredients we can find, we think that’s a good thing. Read more on our overall food philosophy here. And for more on the nutritional profile we're pursuing with each of our meal lines and sizes, check out our nutritional approach in more detail.
- What's your satisfaction guarantee?
If you’re not satisfied, we’re gonna try our best to make you whole. Simple as that. Sure, food’s a subjective realm. So the focus here is on making sure you have an awesome experience with us, not so much on curing you of that brussels sprout phobia you happened to chance across in one of our meals. But if we’ve missed the mark on a meal or some other facet of your order experience, you can expect us to take accountability and action to make it right.
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- What’s your order deadline each week?
Thursday at midnight (local time). Orders placed by midnight Thursday will arrive the following Monday for 3-day plans, Monday and Thursday both for 5-day plans, and Thursday-only for 2-day plans.
So, say Thursday is the 1st of the month and you're on the west coast:
- Orders placed before midnight (PT) on Thursday the 1st would arrive on the Monday the 5th.
- Orders placed after midnight (PT) on Thursday the 1st, would arrive the following Monday, the 12th.
Menu modification requests follow the same schedule.
- I’m making a first order, do I need an account?
Yes, so we can make it super easy for future orders. You'll be prompted during checkout. Creating an account takes just a minute, you only have to do it once, and all your info (payment, order history, plans, etc.) will be waiting for you when you return.
- I want to try a recurring order for the ease and value, but am I getting locked in somehow if I do?
Nope. You can pause, restart or cancel a recurring order anytime right within the system with no fees or sad faces from us. Life intervenes. We believe you should be here ‘cause we’re serving you really well, not because of some artificial barrier.
- How do I pause my recurring order?
Login to your account, go to "Your Orders", and click the "Change, pause or cancel this order" button under the recurring order you want to pause. Then click "Pause your subscription" under "Subscription Status" in the left hand navigation menu. Here's a screenshot.
Note that you’ll need to do this for each active recurring order if you have more than one.
- Can I have separate orders for me and someone else under the same account?
Yep, absolutely. We recommend adding separate items to your cart for each person. This allows each order to get a different name label and be managed separately (e.g. change the menu, pause, etc.).
- I'm a recurring customer and want to change my order to a different plan, how do I do that?
Simple. You can change settings on any recurring order (menu, meal size, number of meals, payment info, etc.) right within the "Your Orders" account dashboard whenever the spirit moves you. Just click the “Change, pause or cancel this order” button under the recurring order you want to change.
- Can I order a gift certificate?
Yep. We call 'em Gift Cards and you can order them online here for instant giftification.
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- Can I choose the meals I want each week?
Yes. You can modify any of our weekly meal menus, choosing from any menu (lunch, dinner, specials... whatever stirs your cocktail), using the Mod Your Menu tool. And of course you can always order a menu as is (one-time or recurring) and a tasty mix of meals will come your way without you having to do a thing.
- What if I want to avoid certain ingredients, can you keep them out of my meals?
In plenty of cases, yes. We call these standing substitutions which you can set when you place your order. Choose from a list of commonly substituted ingredients (dietary preferences, proteins, etc.) and we’ll swap out any meals featuring that item with another meal from the same delivery.
For finer grain ingredient screening on a week-to-week basis and to choose specific meals, use the Mod Your Menu tool on any placed order to dig out an ingredient you’re not crazy about.
And in all cases a reminder that, while we can screen for dietary preferences on our list that are also common allergens, if you've got a moderate to severe food allergy you should check with your doctor before eating our meals. We make every effort to keep things separate but the commercial kitchens our chefs operate in are also used to prepare food with these common allergen ingredients so we can't guarantee there are no trace elements in our meals.
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- What are the open hours for grabbing my meals at pickup locations?
- Gym/studio locations – pickup hours are whenever the gym you’re picking up from (reminder, membership is not a requirement) is open for business, which is typically when classes are happening. Location hours can vary week by week, especially during holidays, so please check the location’s class schedule (links on our locations page) and Facebook page before you head out and time your pick up accordingly.
- Office pickup locations – only employees of that business can order and pick up there so hours for getting your meals are whenever you have access to your office building as an employee.
- Can you deliver directly to me?
If you’re in one of our delivery areas, we’d love to! Delivery service area can be somewhat limited as as we’re growing legs in new cities. Check your specific address for delivery service when placing an order.
All deliveries are handled bright and early, between midnight and 7:00am.
If we don’t deliver to you yet, email us to let us know you’re interested and we’ll give you a heads up when direct delivery becomes available in your area. Or, if you’re interested in us delivering to your slice of fitness heaven, let us know and we’ll reach out to the owner at your place.
- How do I switch my delivery location?
You can adjust delivery location for your recurring order anytime in Your Orders account dashboard. Just click the "Change, pause or cancel this order" button under the recurring order you want to change and edit the Delivery Location.
Or, if you’re starting a new order, just set the location accordingly. Pickup at listed office locations is for employees of that office only, so orders can’t be switched to an office location unless you're an employee of that business.
If you’re within a direct delivery area, you can switch from a pickup location to direct delivery, but note that delivery charges apply.
And a reminder that you don’t have to be a member to pick up from locations we deliver to. You do, however, have to get familiar with the business hours at a gym or studio (see our locations page for class schedules) as meals are only accessible when the gym or studio is open and that can vary pretty substantially, especially during holidays or adverse weather.
- What happens to my meals at a pickup spot if I don’t pick them up the week they were delivered?
For food safety and fridge space reasons, it’s important for us to regularly clean out pickup location fridges. So, FYI that we remove meals not picked up within a week of delivery.
- What happens to delivery in inclement weather?
If the weather’s bad or there are power outages and other events that delay delivery, we make every effort to deliver meals within 24 hours of their original targeted delivery time of Monday or Thursday morning. We’ll notify you by email if we know there’ll be a delay or cancellation so you can plan accordingly.
- What happens with delivery on holiday weeks?
Mostly stays the same. In general you should assume that we'll make deliveries per our normal Monday and Thursday pick up schedule for most holidays since many locations are often open, particularly on those holidays that fall on a Monday. On rare occasions, we'll cancel or adjust a delivery date but will give you plenty of notice in advance.
- When are meals delivered each week?
We deliver Mondays and Thursdays. If you get a 3-day plan, your meals will arrive Monday. If you get a 5-day meal plan, you’ll receive two deliveries, Monday and Thursday. If you get a Thursday-only (2-day) plan, you’ll get meals, you guessed it, just on Thursday. Here’s the low down on delivery timing:
- Gym/studio pickup spots – we aim to get all deliveries made before doors open at pickup locations, which is typically early in the morning before 6am. Please check the class schedule (links on our pickup map) at your pickup place for their specific open hours.
- Delivery - we aim for bright + early, between midnight and 7am on the delivery days (Mon/Thurs). Yup, that's why we can't call-in, buzz, or knock on the door. Helps us get everyone's food out on time, and ready for the day to start.
- What if there is a problem with my specific delivery location?
If there’s something just at your pickup location preventing delivery, we’ll deliver to the next closest location and let you know. If there’s an issue that prevents us from leaving your direct delivery, we’ll contact you to work out suitable arrangements. Note that re-deliveries in these special circumstances may incur an additional charge.
- Are there fees for delivery?
Picking up from a local spot is free, but getting meals delivered to an address of your choosing is a flat-out $4.99 per delivery.
- What do I do with the delivery packaging? Is it recyclable/sustainable?
All of our delivery materials are sustainable and recyclable. Woo! In fact, we re-use them (with your help), by swapping out the empty bag and ice packs with a food-filled bag on each delivery.
We understand that life happens and bag swaps are forgotten from time to time. No problemo if you miss a bag swap or two, but please get any bag and ice packs you miss back to us within the next couple deliveries. We need those cool keepers back to keep your chow nice and chilly for your deliveries. We'd be bummed to do it, but each set of bag/liner/ice packs that wander off and don't come back within a couple of weeks will be subject to a $15 replacement charge to the card on file.
Oh, and there's plenty of creativity to explore here: some of us enjoy using the delivery bags for grocery store trips, picnics in the park, or make-shift mini-pool for your puppy.
- If I have multiple orders coming to the same address for delivery, is there a discount on the delivery fee?
At this point, no. Delivery fees are per order (box). Definitely something we’re looking into for the next iteration of our delivery service. In the meantime, if you have two orderers at your place, consider consolidating to a bigger single order. For example, if you currently order 5 lunches, one way to technically increase the order to 10 meals is to choose 5 lunches and dinners (you can still pick all the lunch meals you like). You’ll save on delivery fee and still be able to customize your order to different tastes using our Mod My Menu tool.
- For delivery, can I be contacted when you arrive to let the driver in?
Alas no. In an effort to get your meal bundles to you in a reasonable timeframe, our drivers are not able to interact directly w/ customers in order to fulfill delivery (e.g. ringing up and waiting for customer to come down to let them in). Traffic is just too darned unpredictable, and we're up bright + early. So when you place your order please let us know any special instructions about where we can leave the package or how to access your location (door code, front desk, etc).
- Where can I give you special instructions for delivery?
When you place your order (here's a screenshot), please let us know any special instructions about where we can leave the package or how to access your location (door code, front desk, etc). We will do our best to honor the special instructions listed in the order, but if we are unable to follow those instructions we'll drop-off the meal package as close to the final destination as possible (e.g. by the front-access door, on the desk lobby, in the vestibule, etc.)
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- Do the meals come fresh or frozen?
Fresh, delivered twice a week. Some of our eat cold meals are ready to eat in a pinch without heating. For the rest just warm them up in the oven, pan (our recommendations) or microwave and you’re good to go.
- How should I warm up my meals
Each meal label features warming instructions based on the specifics of that meal (salads, sauces, eat cold meals, etc.). So give that a gander before you start readying your meal.
We've also shared a quick meal warming primer for handy tips based on lots of user feedback over the years. Generally we recommend stovetop or oven heating for tastiest results. When microwave speed calls, move to a microwave-friendly plate or bowl before heating and you’ll be ready to munch as soon as the beep sounds.
Please note: consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs, may increase your risk of foodborne illness, especially if you have certain medical conditions.
- How many people do your meals feed?
All of these are designed for one person. If you want the same thing for more than one person, just change the quantity when you checkout.
- What sizes do your meals come in?—How big are the portions?
- How did you determine portion sizes?
A combination of feedback over time and guidance from our nutritional professional crew. Our protein/portion sizes tend to run bigger than prepared meal providers with more of a weight-loss background. So our Standard size often equals a large from other providers and our Boost size often correlates with other regulars out there.
- Are your meal containers recyclable? Delivery bags reusable?
Yes. Our little meal haulers are #5 plastics and rated microwave safe. Most municipalities take #5’s in their recycling programs.
And in some areas there are even more direct routes (i.e. where you know for sure where the recycled material ends up) like the Gimme 5 program from Preserve Products which collects containers at Whole Foods and gives them second life as a toothbrush or a dinner plate.
Our direct delivery bags are reusable (and super handy for picnics and other food traveling occasions, just don’t forget to swap it out, each delivery).
- Do you include information on ingredients, calories and macro-nutrient content of each meal?
Yep. You can find all that for each meal in our online menu each week. Ingredients are also on the meal label itself as is a review code you can use to look up nutritional info for any meal and/or tell us what you think (and we love when you tell us what you think... seriously...love it, so don't be shy). Reminder, there are lots of variables that go into nutritional calcs and this ain't no food factory. So these are targets and ranges, and will have some variability.
- How do you make sure your nutritional information is accurate?
Our professional nutrition analysis team uses a commercial software program based on the Atwater system for determining energy values. We consider every aspect of our food and how the recipe is prepared. This includes factors such the amount of salt absorbed during marinating, water or oil lost during cooking, and the brand of products used.
- How is it possible my calorie estimate came out different than your macro totals?
Macro counting is a great way to estimate your general consumption. However, because our analysis is so precise, you may find a slight variance in calories when you use the 4-4-9 method on our meals. When meals do not match the 4-4-9 method, the calorie difference typically ranges from 5 to 25 calories.
- How do you determine what ingredients qualify for your Paleo options?
Our Paleo options fall under the “stricter” end of the Paleo range simply so that you have a clear starting point from these meals and can riff around them to your situation or take on What’s Paleo. So meat, fish, vegetables, fruits, nuts. No dairy, grains, sweeteners (including honey or agave), no preservatives, and very limited legumes (only the kind that come in a pod).
We’ve taken inspiration from lots of sources, including the writing and advice of folks like Chris Kresser, Robb Wolf, Kurt Harris, and Dallas and Melissa at Whole9. Like many of these folks, we also believe in the constant evolution of healthy eating so are always looking at new ideas. For more on how we think about food overall check out our food philosophy here and take a closer look at our nutritional approach here.
Folks inspired by Paleo ideas but looking for a little more experimentation should try our Mixitarian options, which adds in use of natural sweeteners, gluten free grains, some legumes, etc. And of course you can always mix and match from any of our dietary options when you Mod Your Menu.
Customizing Your Menu
Have a question not answered here?
Hope these FAQs help. But if you didn’t find your answer here, you can always pull the email rip cord and we’ll be right back at you. Just hit us up at ChowHelpDC@mypowersupply.com.